Superior Service Excellence
AHG’s delivery of health engagement to customers is unique:

  • All services with the exception of on-site support are delivered by highly-trained and experienced team members at our corporate headquarters.
  • Members and clients are served through cross-functional teams under the leadership of RN’s which allows us to meet all service and clinical needs of our customers
  • Team access and after-hours live support is available 24/7;
  • Call response time is usually less than ten seconds;
  • Our own technology platform is used to deliver, track and report on all AHG services;
  • Services are managed and audited per AHG's propietary quality improvement protocols; and
  • AHG is accredited by URAC for case management.
  • Able to immediately connect with a live operator on the onset of the call.

 

Competitive Pricing
Investment in health engagement services is typically at or slightly lower than competitor fees. Various pricing models exist based on customer specifications:

  • Utilization Management
  • Case Management
  • Disease Intervention
  • Patient Advocacy (Transparency Pricing)
  • Audit and Negotiation


Best-in-Class Performance
For over 30 years, AHG’s outcomes for clients have exceeded industry benchmarks.

  • Member and customer satisfaction is over 90% in the outstanding/excellent category
  • Precertification determination on an average is under 3 business days
  • Return on investment (ROI) is over 4 to 1
  • Member engagement is over 75% which translates to enhanced clinical, service and financial outcomes
  • Member steering to PPO providers begins at precertification request
  • Achieving an ROI of 10 to 1 is possible with bundled approach